If you receive a fatal exception when trying to launch PC*MILER 31, the error should mention a log file and its location.
Go to the log file. (Default Location: C:\ALK Technologies\PCMILER31\App\alk_exception######.log)
| Log Message | Description |
| Source: ALK.PCMiler.App._switchStartupError Message: Critical Failure in PC*MILER Startup. Certain files may be missing from the current environment. | There are missing or corrupt files in your PC*MILER directory. PC*MILER 31 will require a re-installation. Uninstall the product using Programs and Features. Reinstall using the media/download for standalone or host installations. Workstation setups would use their host server's \Network\folder. |
| Blank Log File. (0 kb) | Please ensure that all software prerequisites are installed. Microsoft Visual C++ 2015 Redist 32-bit/64-bit Microsoft .NET 4.6.2 |