These same steps can be followed when you receive a -715 error | Base key required

This error can occur after the Hardware ID has changed on your PC—often after a major hardware or software update. Common causes for this error include cloning the virtual machine that PC*MILER is on and trying to use the clone or changing the virtual machine's CPU resources. 

To fix it, your 25-character Product Key Code must be reset.

  1. Email your Product Key Code to You can find your key code by opening the PC*MILER License Tool that was installed with your software. 
  2. You will receive a notification when your code has been reset.
  3. Delete the file licp9.dat file in your App folder (Default Location: c:\ALK Technologies\PCMILERXX\App).
  4. Open the License Status (ALK.PCMiler.LicenseTool.exe in the App folder), choose Add License. Re-enter product key information and click to activate. 
  5. Confirm Activation.

NOTE: For our Support Team to reset your key code, your license must be under a support contract.

SPECIAL: For Step 3, the file to be deleted differs in PC*MILER 23 and 24.

  • PC*MILER 23: x32api.dll
  • PC*MILER 24: licp8.dat

SPECIAL: For Step 4, the License Status application is named pcmlic.exe in versions 27 and below.