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PC*MILER Users - FAQs
Backing Up Your Custom Files (Strongly Suggested)
What is an ALK ID or CoPilot ID?
PCMILER - Enable 'Add Places' on Workstations without Local Settings
Why do I get an Invalid P.O. Box error when I enter a ZIP Code?
Export Custom Places
Export Custom Roads from PC*MILER to flattened_af.dat file
Import a Route into PC*MILER
What is PC*MILER?
How do I download the latest version of PC*MILER?
How do I contact PC*MILER technical support or sales?
How can I join or unsubscribe from ALK’s mailing lists?
How often do you release a new version of PC*MILER?
Is PC*MILER available in a GPS option?
How do I suggest a new feature?
Can I receive Beta releases of PC*MILER?
Who is ALK's press contact?
How do I add street level or international map data?
Does PC*MILER have an exclusive 64-bit architecture?
What add-ons does the PC*MILER Software include?
Which operating systems support PC*MILER?
How do I add new features to existing PC*MILER software?
Which PC*MILER products and services have been discontinued?
How do I hide drive times on the map?
I receive a -706 error. | Does Not Match Hardware Specified
I receive a -712 or -734 error. | File Replacement
I have a User Count Exceeded error. | Network License
I receive a -707 error. | Multi-User Sharing
I receive a -710 error. | License Crash
I receive a -105 through -132 error. | WMI Corruption
My Multi-user network license keeps giving me this error: “You have 1 license. There are already 1 people using the product.”
When I try to activate PC*MILER, I get the error: “UNC Path is required.”
MVS: How do I install the .0 and .1 releases of the same PC*MILER version?
Map and Routing Data
Does PC*MILER offer WorldWide data?
Who is your map data provider?
What countries are included in your worldwide data?
Does map data change when a new version releases?
Can PC*MILER map data be licensed separately for other uses?
I need access to ZIP Codes and Postal Codes. What does PC*MILER include?
Why can’t I find a street address in PC*MILER?
How should I format a street address in PC*MILER?
What is a lat/long?
What type of lat/long formats does PC*MILER accept?
Does PC*MILER have traffic speed data?
Does PC*MILER have hazardous materials map data and routing capabilities?
How do I add a Zoom Bar to my PC*MILER Map?
Why can't I find some U.S. ZIP Codes?
Why don’t I see any streets when I zoom in on the PC*MILER map?
Are there different map styles to choose from in PC*MILER?
Why can’t I see a satellite map layer in PC*MILER?
How do I report a data or map error?
Why is a route using historical traffic travel speeds slower than ALK defined road speeds?
PC*MILER for the AS/400
PC*MILER AS/400: How do you delete temporary data queues?
How do I install the AS/400 library after downloading?
What does 'Error 1004: Programmatic access to Visual Basic Project is not trusted' mean?
Why do Excel cells shows '#NAME?' when using PC*MILER|Spreadsheets?
Can I use 3-digit ZIP codes with Spreadsheets?
Microsoft Excel Error: "Error 453: Can't find DLL entry point PCMSOpenServer in PCMSRV32.DLL"
Routing, Options and Vehicle Profiles
Why have some routes changed in PC*MILER 32?
Why is Latitude/Longitude decimal precision important?
How do I turn off the pick list?
How do I set the units to Kilometers?
How do I set the default route profile?
Does PC*MILER have toll costs?
Does PC*MILER take time/day into account for toll cost?
Which discount toll tag programs does PC*MILER support?
User Interface (UI) Errors
In PC*MILER 32, why do I receive an internet connectivity error?
What does 'Your license is currently valid' mean when launching PC*MILER?
Why do I receive an error when closing the PC*MILER user interface?
What do I do when my map disappears?
Why is my multi-user workstation install so slow?
Why do I get an error referring to 'alk_fuelopt.dll'?
In PC*MILER 31, why do I receive a fatal exception when launching?
In PC*MILER 30, why do I receive an 'ALK.UI' error message?
In PC*MILER 28, why do I receive a fatal exception error message?
The Updater incorrectly receives an error to free up hard-drive space
I receive a pop-up that the PC*MILER|Streets - US data set is licensed but not installed after Patch 1
I receive an "ALK Login Error" when using my ALK ID