If you receive this error, this means there is 1 of 2 problems:

  1. Your log-in information is invalid
    -To validate your log-in information, go to https://contenttools.alk.com
    -If you are able to log-in, then the issue is #2. If not, please reset your password with the "Forgot Password" option and re-try.
  2. If you have validated your log-in is correct, then there is a Network Security issue.
    -To resolve the issue, you can configure the proxy settings within PC*MILER - CLICK HERE for Instructions