ALK Content Tools FAQs

Where should a Place be located?
We recommend that users who creates Places in ALK Content Tools, place the location's latitude/longitude at the truck entrance, which might be on a sid...
Tue, 29 May, 2018 at 7:29 PM
How can I get access to ALK Content Tools?
If you are a CoPilot customer: To get access to ALK Content Tools, please contact your CoPilot reseller for availability and support.  If you are a PC*M...
Thu, 19 Jul, 2018 at 7:10 PM
What is a good way to name Place Sets?
Place Sets should be named in a way that is easy for the driver to understand. The Place Set name assigned in ALK Content Tools is the same as what the driv...
Tue, 29 May, 2018 at 7:50 PM
Can multiple users within my company access ALK Content Tools?
Yes, one of the benefits of ALK Content Tools is it allows the sharing of custom location and routing content among multiple users at the same company.  ...
Tue, 29 May, 2018 at 7:40 PM
What is a good way to name Avoids/Favors and Road Closures?
We recommend using a unique and easily recognizable name that will help in managing large sets of Avoids/Favors and Road Closures. Adding a target date for ...
Tue, 29 May, 2018 at 7:44 PM
I am having trouble logging in or I forgot my password. What should I do?
If you can't sign in to your account because you forgot your password, click the link below to reset your password.  Forgot Password Link You c...
Thu, 14 Dec, 2017 at 7:16 PM
How do I update my password?
After logging in, click on the Web Tools menu in the top menu bar. Click Change Password to enter your new password and click Update Password to finish.  ...
Thu, 19 Jul, 2018 at 7:27 PM
What are the required fields and their formats in an imported file?
The import file must include the following fields: latitude and longitude, city and state, or zip code. The fields Place Name, Phone, and Comments are op...
Tue, 29 May, 2018 at 7:49 PM
How do I know if there is a Site around a Place?
A Place that has a Site will have a blue square next to its name.
Tue, 29 May, 2018 at 7:53 PM
Do I need to add Gates to save a Site?
Yes, a Site must have at least one Entry and one Exit gate, or at least one Entry+Exit gate.
Tue, 29 May, 2018 at 7:53 PM