User Interface (UI) Errors

PC*MILER Fatal Exception After 2021 Microsoft .NET Updates
In this article: Which updates might cause this error? How you can work around the error Due to recent Microsoft .NET Framework Updates released for...
Fri, 26 Mar, 2021 at 5:09 PM
In PC*MILER, why do I receive an internet connectivity error?
ERROR: "PC*MILER Cannot Connect to ALK Services. Please Check your Connection and Try Again." This message occurs when the PC where you a...
Thu, 3 Jun, 2021 at 6:12 PM
What does 'Your license is currently valid' mean when launching PC*MILER?
When launching PC*MILER, if you receive the message below - there is a problem with Windows permissions.  To resolve it, you have to grant all users or ...
Fri, 9 Mar, 2018 at 3:03 PM
Why do I receive an error when closing the PC*MILER user interface?
When closing the PC*MILER UI, do you receive an error such as this one? If so, browse to the location referenced in the exception error and open th...
Thu, 8 Mar, 2018 at 4:10 PM
What do I do when my map disappears?
To re-open the Map Window, select the Window tab > Layouts > Default Layout.
Thu, 8 Mar, 2018 at 4:15 PM
Why is my multi-user workstation install so slow?
PC*MILER shared sever installations rely heavily on the bandwidth of your host server. If you would like to speed up your workstation installation, you have...
Thu, 8 Mar, 2018 at 4:33 PM
Why do I get an error referring to 'alk_fuelopt.dll'?
This error occurs when our software attempts to use functionality from the .NET 3.5 framework and is unable to do so. Depending upon your operating system, ...
Fri, 9 Mar, 2018 at 3:03 PM
In PC*MILER 31, why do I receive a fatal exception when launching?
If you receive a fatal exception when trying to launch PC*MILER 31, the error should mention a log file and its location. Go to the log file. (Default L...
Thu, 8 Mar, 2018 at 4:41 PM
In PC*MILER 30, why do I receive an 'ALK.UI' error message?
Right click on the PC*MILER 30 icon on your desktop. Select Open file location. Delete the file "user.cfg" located in that folder. Launch PC*MI...
Fri, 22 Nov, 2019 at 6:52 PM
I receive an "ALK Login Error" when using my ALK ID
If you receive this error, this means there is 1 of 2 problems: Your log-in information is invalid -To validate your log-in information, go to https:...
Tue, 9 Oct, 2018 at 3:51 PM